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Cancun - Playa del Carmen - Tulum - Riviera Maya Mexico

Frequently Asked Questions

How does a typical wedding day unfold?

There is no such thing as a typical wedding day! That being said, we will be sending you a Wedding Planner worksheet after booking us to help you organize and line up your day. Here is how we recommend your wedding day flows. Remember… this is just a sample of 4hrs of wedding coverage

 

(Assuming a 5pm Ceremony time and 7pm Sunset time)

 

3pm – Guys/Girls getting ready (MTM photographers split up to cover both at the same time)
5pm – Ceremony (Both MTM photographers work together to capture your ceremony at the same time)
5:30pm  – Family Formals and Wedding Party Groups
6pm – Newlyweds (plan to capture the newlyweds for 1 hour. Hopefully we will be shooting 1hr to 1.5hrs before the sunset!!!)
Newlyweds often plan the cocktail hour for their guests while we shoot the newlywed images
7pm – Arrive at your reception. We arrive a few minutes early to capture the reception site and details, do a cake cutting and first dance.

8pm - Reception Party & Dancing. Garter & flower toss. Drinks & Celebrations on the beach!

 

That is how we recommend a wedding day unfolds. Again… you can add more or less time to your story to accommodate your needs! We will work with you to make sure the day flows as you want and nothing is missed!

 

 

I can’t decide how much coverage I need for my wedding day?

The amount of coverage you’ll want will depend on the schedule of your day, as well, what you would like captured.  It is best to get our services reserved first (with a deposit) so we don’t take any other bookings and reserve the team you want. Simply choose the minimum hours you think you will need and we can adjust the schedule as needed. 

CONTACT US NOW for your Wedding Planner Worksheet!

 

 

Do I have to buy a meal for you at the reception?

For packages that include coverage during/past your dinner reception, please be sure to include 2 photographers and/or 2 videographers in the dinner reception.

This does not have to be your reception dinner. This can include items from the room service menu. As well, we prefer to have a seat/table off to the side, so we have a place for our equipment. We will be getting up and running around to catch kissing/events/speeches/etc during the dinner!
Note: Please ask your wedding coordinator to make sure we are served right after you but before guests. That way we have time to finish eating before anything happens. Often they tend to serve us last and we have no time to eat before things start to happen. 

 

 

What time should I have my ceremony in order to allow enough time for pictures before the sunsets?

The ideal time is to have your reception 2hrs before the sun sets. Here in the Riviera Maya, once the sun starts to set, it happens very quickly! Less than 20 minutes, so we need to work fast during this time.

If your ceremony time does not leave enough time for photos, you do have a few options.

1. Change the time of the ceremony

2. Have newlywed photos before the ceremony. Plan a "first look" and capture some pre-ceremony magic!

3. We will capture as much sun light as we can for the newlywed photos, then use creative lighting  for the rest of your couples images.

This is not set in stone… just our suggestion to you.
 

 

Do you  ‘touch up’ my Wedding Photos?

All your images go through multiple passes before they are sent to you! We first choose the best images for your package. Then we start to expose each picture for the correct lighting and color balance. Another pass is made to apply any effects such as Black/White & MTM effects that you have see in our RIVIERA MAYA RESORTS images making them magazine quality! Your pictures are processed again to correct skin tone and make you look amazing! The last pass is done to remove unwanted objects.

YES… your wedding photos are touched up! Each and every one!!!

 

 
Are all the photos you take on my wedding day included in my package? Will I be able to reproduce these photos? Or do you retain the ‘rights’?

In an average wedding day we capture between 3000 and 8000 images. Not all these images will be delivered in your package. We select all the best photos for your wedding story and don't hold back. All the fully edited images will be in your wedding story and slideshow.

All the files in your package are full resolution and you will have full rights to reproduce them or do whatever you like with them. You can bring them to any printer in your home town/city to do anything you choose!(printing, albums, Thank you cards, canvas prints, Facebook…. anything!).

 

 

What are the RESORT VENDOR FEES or restrictions for bringing a wedding photographer to my resort?

Each ALL INCLUSIVE resort has different rules regarding Vendor Fees.  Most resorts in the Riviera Maya have implemented a special rate that they charge to allow photographers on their premises.  This vendor fees can range from $100 to $1,000 USD.  It is commonly referred to as a ‘Day Rate’ or ‘External Vendor Fee’.  Please check with your wedding coordinator to find out what their requirements are for photography

Some resorts do not allow any outside photographers. Resorts with these strict policies have been known to allow our team access if we are booked into the hotel for the night. Please confirm this with your wedding coordinator, as you will be responsible for ensuring we have proper permission to be on the premises to capture your wedding.

Our GOLD Packages include a 100% VENDOR FEE DISCOUNT! 

 

 

How long does it take to process our Wedding Photography Story?

Our normal processing time for each package is about 6 - 8 weeks. This time is used to edit & enhance your photos. We look though every single photograph to be sure they are  highlight their full potential. This estimate is dependent upon the amount of weddings in our schedule. In high season when can get very busy!

We always try and deliver ASAP. If for any reason we are not able to delivery your package to you in 8 weeks we will be in contact to let you know.
 

 

My wedding package at the resort included a photographer for 2 hours and a 30 minute video. Will there be any issues having the extra photographers during the ceremony? How can I use their services to get the most possible coverage?

We obviously understand your desire for a video of your ceremony and we will work with anyone else you have capturing your wedding. We need you to realize that they will set their video equipment in the most optimal position. This will mean we cannot move in front of the video camera, nor take photos from that position. As well, that video equipment can be present in a lot of photos from other angles. This is a concern whether they are taking video or still images. We will be competing with them for the best angle on those important moments.

If you have another photographer that is included in your wedding package, we recommend you ask your wedding coordinator about using him/her for another day. They will normally allow you to use their services for another part of your day. We suggest using them at a rehearsal dinner or cocktail hour with your guests, while we are off capturing the newlyweds around the resort. Adding a resort photographer to your ceremony will only take away from the professional creative images that you have hired us to capture for you. We recommend you ask them not to attend the ceremony. Yes, they are included in your resort package, but they will add no value to your day in regards to photography… only take away from it.

 

 

What is a Trash the Dress? Will it ruin my dress?

“Trash the Dress” is a bit misleading in terms of damage to your dress. A TTD session includes getting sandy, walking or jumping  into the ocean, swimming in underground cenotes and climbing up on rocks or locations you normally would not in a wedding dress!  Most dresses can withstand the sandy beach and salt water without a problem. We recommend rinsing your dress with fresh water when you return to your hotel. Once you are back home, you can have it cleaned and it will be as good as new. Ironically, the dress tends to get a bit dirty on the wedding day, while the TTD cleans it.

Check out our TRASH THE DRESS PHOTOGRAPHY!

 

 

 

Where will we do the Trash the Dress? Can we leave the resort?

Often we have clients come to Playa del Carmen where we have many locations to take you to and photograph beautiful images! It's all up to you if you want to have a rustic, old style Mexican story! Maybe you would like to have some jungle, Mayan Ruins and beach? Possibly an urban Mexican street shoot?

A popular request is to travel to a cenote. There are several cenotes along the Riviera Maya. The cost is often an additional $300 to $500 to enter. The entrance cost is included in the Cenote Trash the Dress session!

If you have something else in mind, please let me know and we can discuss whether or not it will work. We always welcome new ideas that will make this shoot unique to you and reflective of your personalities!

Check out our sessions: 

Under groung Cenote Trash the Dress in a Cave

Open Water Cenote Trash the Dress

Beach Trash the Dress in the Ocean

 

 

Can I get a better price on your wedding packages? Do you negotiate your rates?

Prices are the same for everybody. How would you feel if you booked us for your wedding only to find out a week later that we discounted the same package for another bride because she asked for a discount? To treat everybody fairly, our prices are set and we do not negotiate the rates. 

We are ranked number one in all of the Riviera Maya by Destination Wedding because we deliver the best photography!

 

 

I found another photographer in the Mayan Riviera that offers a “better package” than you do. Can you match their offer?

The most important thing for you is to find a professional photographer who’s work you love and speaks to you! There are many different photographers with prices and packages for everybody’s budget. You need to find the right one for you! We offer the best photography services for an amazing price here in the Riviera Maya.

Our style is unique to MTM and we work hard to bring out your personality! We use the latest equipment and bring upwards of $20,000 usd of photography equipment to your wedding.
There is a reason we are ranked TOP DESTINATION WEDDING photographer for 2015, 2016, 2017 and still in 2018! The reviews by our clients tell the full story! We work hard to relieved the best and our work stands alone!
We have already won the 2017 Customer Choice award! :-)

 

 

What makes your photography different than other photographers I find in the Mayan Riviera?

Photography is not just a “job”, it is our passion and a labor of love. We are 100%  full time professional photographers and this is what we we do! We don't have side jobs or work in other industries. We do not contract out work to third party companies to put your images together. We do not over book services to maximize the amount of money we make. We only shoot and work on weddings that fit into our busy schedule. Some may say that is being selective, but we love photography and want to be emotionally invested in every job we do. We love to get to know our couples and put a bit of their personalities into every shoot! We do not offer discounted services and then save money by not doing the best post editing job. Some companies only do a partial job on your images because you didn’t pay their premium rates. We shoot every wedding as a team and then spend up to 20 hours after your wedding editing your package. We make a minimum of 5 passes through each pictures touching them up and delivering to you the best images possible. We love our job and wouldn’t change it for the world. It just so happens, that we make a living doing what we love the most!

We love what we do... and we do it all in house here at MTM Photography full time! We are here for you and to help create the BEST Destination Wedding together!